Unfortunately, I had to take the hard decision to remove the UK from the shipping options, but you still can buy everything on the Etsy store.
This new situation requires more bureaucracy that, as a one-person business, can’t assume at the moment, although I will work on it in the coming months and hopefully you will be able to order directly from this website soon.
Remember that you can benefit from your Clan’s code on the Etsy store as well! If you haven’t joined yet, click here.
It depends a lot on the country you want the package to be sent to. Usually, it takes around 7-10 business days to arrive within the European Union and around 2-3 weeks to arrive to America, but this may vary for a lot of different reasons (for example, there can be a bit of delay near Christmas holidays)
All items are made to order unless stated otherwise, so it will take around 3-5 working days from purchase date to finish and send them. Once your order is sent, you will receive a confirmation e-mail and the tracking number in it, if you chose the Registered mail option.
Yes! Unless stated otherwise in the code’s terms and conditions, you can stack more than one code at checkout.
Simply, add them one by one in de Code section:
We accept payments using third-party payment processors, so none of your credit card details are stored by us at any point, making the process very secure:
- PayPal: When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
- Stripe: As with other payment processors, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details.
Yes, we are open to custom orders. If you have an idea in mind or want custom measurements of any of our items, feel free to contact us here and we will get back to you with the final price and processing time.
We offer two kinds of shipping, using An Post:
- Standard mail doesn’t include a tracking number. It takes the same time as the Registered post, but you won’t be able to see the updates.
- Registered mail includes insurance and a tracking number, so in case the package gets lost, you can still get your money back.
Once the package is sent, I don’t have any power over it, so Registered mail is highly recommended.
Yes, if you require Express shipping or any other special shipping, feel free to contact us here and we will get back to you with the options available.
Yes, I gladly accept returns or exchanges of most of the items (exceptions are listed below), but the buyer is responsible for the shipping costs. You must contact me and send the items you would like to exchange/return within 30 days of the delivery date. If the item is not returned in its original condition, the buyer is responsible for any loss in value.Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Yes, you can cancel your order within the next 12 hours of your purchase. As all the items are made to order, I can’t accept any cancellations after this timeframe.
DO YOU HAVE MORE QUESTIONS? CONTACT US: