Welcome to the Shop Policies of Time Nomads, if you feel there is something missing or have any questions, feel free to Contact us here or send an email to firstname.lastname@example.org. Our Costumer Service times are between 9 am and 7 pm (GMT +1), so any emails or messages left after hours or during the weekend will be returned in the next business day.
All items are made to order so it will take around 3-5 working days from purchase date to finish and send them. Once your order is sent, you will receive a confirmation e-mail and the tracking number in it, if you chose the Registered mail option.
Important: No orders will be sent until the payment has been cleared.
We offer two kinds of shipping, using An Post:
- Standard mail is included in the price of your purchase, but please bear in mind it doesn’t include any insurance or tracking number.
- Registered mail includes insurance and a tracking number, so in case the package gets lost, you can still get your money back.
Once the package is sent, I don’t have any power over it, so Registered mail is highly recommended. Also, if you need Express shipping or any other services, feel free to Contact us and we will get back to you with the options available.
If you are buying from overseas, customs might delay your package by up to 6 weeks. This hardly ever happens, but if it does, the buyer is responsible for any customs and import taxes that may apply.
It depends a lot on the country you want the package to be sent to. Usually, it takes around 7-10 business days to arrive within the European Union and around 2-3 weeks to arrive to America, but this may vary for a lot of different reasons (for example, there can be a bit of delay near Christmas or Bank holidays)
If you don’t have a Paypal account, you can still use your credit card to pay for your order. Simply fill your shipping and billing details as requested and click on the “Proceed to Paypal” button. Once you are redirected to the Paypal login, scroll down and click “Pay with Debit or Credit Card”.
Please, be aware that Time Nomads will use the shipping information you provided in our website during checkout, not the one you have in your Paypal account.
I gladly accept returns or exchanges of most of the items (exceptions are listed below), the buyer is responsible for the shipping costs. Shipping costs are non-refundable.
You must contact me at email@example.com and send the items you would like to exchange/return within 30 days of the delivery date to the following address:
Time Nomads/Ana Castillo
19, Watkin’s Square
The Coombe – D08 E2P9
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
You can cancel your order within the next 12 hours of your purchase. As all the items are made to order, I can’t accept any cancellations after this timeframe.
DO YOU HAVE MORE QUESTIONS? CONTACT US: